@thechrisdo said: Do you have a sales call coming up? Don’t panic. In 25 years of doing client service work, I’ve found that the more certain and clear I am, the more likely the client is going to pick us vs the competition. What do I do to prepare? I tell myself a few things. Over the years, this has translated into the sales manifesto. I shared this for the first time on Clubhouse and people seemed to get value from this. Before you go on your next sales call, try reciting the new sales Manifesto a few times. Let me know his you feel afterwards.